Service Level Agreement
Our Service Level Agreement (SLA) goes that step further to ensure you are provided with an unparalleled service and support. Each dedicated server is supplied with 99.9% Networking uptime , 30minute/instant reboots , instant hardware replacement , 10 minute ddos mitigation and 5 minute engineer response time, providing the ultimate service in dedicated server hosting.
» Guaranteed 99.99% Network Uptime
Most other dedicated solutions allow for some downtime across a calender month (eg with a 99.9% uptime guarantee), but we understand that no business can tolerate downtime. We can actually guarantee 99.99% uptime thanks to our own redundant network to ensure there is never a glitch. The value of a whole day's dedicated server cost will be applied for every hour your server is without connectivity, such is our confidence in the network.
» 30 Minute/Instant Reboots
We do not apply any restrictions as to when and how many times you reboot your server. There are no additional charges. You can post a ticket and get a 30 Minute Reboot or pay $10.95/month so that you can reboot your dedicated server instantly from our web based control panel
» 5 Minute Response Time
If your server develops a critical/hardware error we guarantee to have an engineer working on the issue within 5 minutes of being notified. Regular updates will be passed through your ticket as the status develops.
» 10 Minute DDoS Mitigation
If your server is taken offline or DDoS'd we gurantee that we will have the DDoS mitigated within 10 minutes of you (the customer) reporting it to our Supprt Team, Status updates will be given to you via your ticket.
» Instant Hardware Replacement
Should your server suffer any form of hardware failure we guarantee to maintain a complete server of the same specification powered up and ready for use
» Price Freeze
The prices listed on our site may change over time, although we guarantee to maintain the same price you paid upon signing up even if the costs to new customers increase.
» Bandwidth Gurantee
Not only will we maintain sufficient uncontended network bandwidth to service all our customers at full capacity, we will ensure that we are still able to do so even if one of our Internet connections fails.
» SLA Applies
This SLA only applies to Dedicated Servers/VPS Servers Only.